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Frequently Asked Questions

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DPCL-1 Troubleshooting

  • What is the error code?

    Our products have advanced error detection systems, which makes it possible for an error code to be displayed on the display. This error code can be used to find out what the problem is with the product, after which it can be easily solved.

  • LED display is showing E04

    Handset not connected, Check handset cable connection to the control box and execute RESET

  • LED display is showing E05

    Anti-collision, Release buttons

  • LED display is showing E11

    Lifting leg 1 not connected, Check lifting leg cable connection to the control box and execute RESET

  • LED display is showing E12

    Lifting leg 2 not connected, Check handset cable connection to the control box and execute RESET

  • LED display is showing HOT

    Overheat, Allow the desk to cool down for 18 minutes

  • Other problems

    We hope that the issue with your product has been solved by using the information provided above. If this is not the case, please contact us by sending a video or photo of the specific problem to [email protected] We will come back to you with a solution as soon as possible!